"MR OLIVEWOOD® | MR OLIVEWOOD LLC Wholesale Terms & Conditions"
For Our U.S., Canada and International Customers

1. OUR CONTRACT WITH YOU

These are the terms and conditions (the “Terms”) on which we, MR OLIVEWOOD LLC whose registered office is at: 1950 W Corporate Way - Suite 71164. Anaheim, CA 92801, USA. (“We”, “Us” and “Our”) supply any of Our products (the “Products”) detailed on our Website www.MrOliveWoodWholesale.com and on our wholesale catalog (the “Site”) to you, in your capacity as a retailer, whether you operate your business via a physical store or eCommerce website.

2. ORDERING OUR PRODUCTS

  • First of all, before starting business with Us please complete and submit to Us an electronic Wholesale Account Application which you can find on our "Wholesale Account" page on Our website, alternatively you can always click here for a downloadable version to complete and email back to us. After reading these Terms and fully understanding them, by submitting or emailing the application to Us you accept Our Wholesale Terms to working with Us.

  • We do have enough products in stock to serve our customers, We can dispatch your order within 48 hrs. Except busy times like during festive seasons We can run out of stock of some products. Please note that our olive wood production is handmade, it has to take its time especially during the drying process. We will provide you with an estimated dispatch and delivery date once you have placed your order. We endeavour to meet the following delivery time estimates for completion of the entirety of your Order:

  1. Up to 1000 items, around 1-4 weeks from the date of your order
  2. Up to 10000 items, around 4-6 weeks from the date of your order
  3. Over 10000 items, around 6-8 weeks from the date of your order
  • The Minimum Order Quantity (“MOQ”) is set at 50 units per item however we are willing to be flexible with our new customers, please email us your order and then we can discuss it further.

  • Your order for Products is made when you submit it to Us by email at contact@MrOliveWoodWholesale.com. It will be confirmed within 24 hours. 

  • We will email you an electronic invoice. Please check the details set out in the invoice as We shall not be responsible for any errors or missing information once the Order is confirmed by you.

  • We may at Our sole discretion apply a discount (up to 30%) on Orders made by you which We shall notify you by email at the relevant time.

  • If We are not able to deliver the whole of the Order at one time due to operational reasons or shortage of stock, after notifying you and after your agreement, We will split your order and deliver in instalments. We will not charge you extra delivery costs for this.

  • We do offer drop shipping only at Our sole discretion. We do not offer COD.

  • We reserve the right to refuse or decline any Orders at Our sole discretion.

3. PAYMENTS : PRO-FORMA & CREDIT ACCOUNTS

    • We accept payments by Visa, MasterCard, American Express, Discover (USA only), PayPal or check. If prepaying by check, allow two weeks for check clearance. We accept Wire Transfer only from your Business Account paid directly to Our Business Account, We do bank with Wells Fargo.

    • We normally trade with new customers on a pro-forma basis, that means:

      1. We take your order
      2. We send you pro-forma invoice
      3. You make payment
      4. We process and dispatch your order 

    • Only for Our U.S. and Canadian customers: Our credit terms are strictly 30 days net from month end. Here Our Credit Application for you to click on and download, complete, sign and email back to us to: contact@mrolivewoodwholesale.com. We require six trade references and one bank reference.

    • Our international customers will be placed on pro-forma until such time that, at Our sole discretion, place you on a credit account.

    • We reserve the right to revert to pro-forma trading terms at anytime if payments are not made in time or We become aware of adverse credit information.

    4. OUR PRODUCTS 

    • We have made every effort to be as accurate as possible, because Our Products are handcrafted, all sizes, weights and capacities indicated on Our Site and on Our Catalogue have a 2% tolerance.

    • All Our products are individually beautiful enough to please any taste. It is impossible to guarantee an identical appearance to one another, Olive Wood has a unique natural grain and no two are ever alike.

    • All our products are handcrafted to a standard of excellence, We guarantee top quality and We promise an excellent customer service.

    • Prices and availability are subject to change without notice. 

    5. SHIPPING

    • For large orders, We guarantee free worldwide delivery.

    • For small orders, once we look at the size of your order, we will look for different shipping options and we will provide you with quotes, from cheapest to Express, and then we will let you choose the service you would like to go for.

    • For shipping orders to USA, U.S. Territories and Canada: Please provide us with your UPS or Fed-Ex account number we will gladly ship your order to you via this carrier. If you prefer we can ship to your consolidator and bill you standard UPS shipping charges.

    • Please specify any special routing on your purchase order or We will ship best/cheapest. Notify us if your delivery address is Commercial or Residential. Orders Shipped by common carrier will be sent freight collect. Consignee must file any damage or loss claim directly with carrier.

    • Before shipping to our customers and to avoid damage in transit, all orders are well packed and all items are individually bubble wrapped. Olive Wood is hard and solid we rarely receive complaints about damage.

    • Orders must ship to a physical address. We do not ship to PO Boxes.

    • All orders are shipped from our warehouses: from Anaheim USA, from London UK or from Sfax Tunisia, it all depends of your location and stock availability.

    • All orders are shipped using a fully traceable carrier, by air or by sea, it all depends of the size of your order, we will provide you with the relevant shipping and tracking details in our dispatch notification Email to enable you to track the products being shipped.

    • Our experience is that when using DHL Air Express, deliveries to the USA and Central Europe usually take about 2-3 working days to arrive at their destination; deliveries to Eastern Europe and Asia usually take about 4-5 working days to arrive at their destination; and deliveries to Australia, Asia and South America usually take about 5-7 working days to arrive at their destination.

    • Damages arising from transit must be submitted to the transit company within 7 days of receipt. Be sure to retain the merchandise and its original shipping carton to verify damages arising from transit.

    • Please inspect your merchandise carefully upon receipt and report any problems to us within 10 days of receiving your order. We will issue a Return Merchandise Authorization Number (RMA#) if we would like to have the merchandise returned for inspection.

    6. CHANGE / EXCHANGE & RETURN OF PRODUCTS

    • Our goal is 100% happiness with our products and we want you to love what you bought. Following receipt of your order, please check for any defects, faults or errors and report back to us, all claims must be made within 10 days of receipt.

    • If you fail to notify Us within the 10 days period that you intend to return any Products to Us, We are under no obligation to accept the return of any such Products from you, but where We do accept their return We do so at Our sole discretion and on such terms as We shall specify to you by email.

    • You may return or exchange merchandise purchased directly from us in its original, unused condition. We accept returns or exchanges less the original shipping costs. Exchanges will be issued for the original purchase price. If we shipped in error, your exchanged items(s) will ship for free.

    • To return or request exchange of merchandise, click here to fill out our returns form and email it to contact@MrOliveWoodWholesale.com. Our returns specialist will be in touch with you as soon as possible to clarify next steps. After you have received confirmation from our Returns Department, securely repack merchandise with copy of the returns form and send via a traceable method to:
      MR OLIVEWOOD LLC Returns Department.
      1950 W Corporate Way - Suite 71164
      Anaheim, CA 92801, USA 
    7. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND   
      • You may cancel or make changes to your order at any time by contacting us before we start production and any amounts paid by you will be refunded.

      • If you have returned the Products to Us because they are faulty or mis-described, We will either offer you a replacement Product or refund the full price of the defective Product, any applicable delivery charges relating to the specific Product, and any reasonable costs you incur in returning the item to Us.

      • Refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. Refunds are issued within 30 days of returned product receipt.

      8. HOW AND WHEN TO CONTACT US

      • If you want to contact us for any reason, have any questions or any complaints please do anytime. 

      MR OLIVEWOOD LLC
      1950 W Corporate Way - Suite 71164
      Anaheim, CA 92801, USA

      Office Hours: Mon-Sun | 8am-8pm PST

      Tel: +1 (714) 855-4766
      Email: contact@MrOliveWoodWholesale.com
      Chat with us

      We look forward to working with you.

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      Last updated: August 28, 2019 
      ©2019 MR OLIVEWOOD®