Our goal is 100% happiness with our products and we want you to love what you bought. Following receipt of your order, please check for any defects, faults or errors and report back to us, all claims must be made within 10 days of receipt.Returns & Exchanges
You may return or exchange merchandise purchased directly from us in its original, unused condition. We accept returns or exchanges less the original shipping costs. Exchanges will be issued for the original purchase price. If we shipped in error, your exchanged items(s) will ship for free.Changes & Cancellations
You may cancel or make changes to your order at any time by contacting us before we start production.Refunds
Refunds will be issued in the original form of payment for the original purchase price once the item(s) are received and processed. Refunds are issued within 30 days of returned product receipt.Transit Damage Claims
Damages arising from transit must be submitted to the transit company within 7 days of receipt. Be sure to retain the merchandise and its original shipping carton to verify damages arising from transit.
Concealed Damage Claims
Please inspect your merchandise carefully upon receipt and report any problems to us within 10 days of receiving your order. We will issue a Return Merchandise Authorization Number (RMA#) if we would like to have the merchandise returned for inspection.
To return or request exchange of merchandise, click here to fill out our returns form and email it to contact@MrOliveWoodWholesale.com. Our returns specialist will be in touch with you as soon as possible to clarify next steps. After you have received confirmation from our Returns Department, securely repack merchandise with copy of the returns form and send via a traceable method to:
MR OLIVEWOOD LLC Returns Department.
Hamilton, NJ 08619, USA
---------------------------------------------Last updated: March 21, 2022
©2022 MR OLIVEWOOD®